Give feedback

Full Stop Australia uses feedback to improve our services.

Your time in completing our feedback surveys is very much appreciated.

Here’s what you need to know in completing our feedback surveys:

Doing the surveys is completely voluntary;
All the questions are optional. You can choose not to answer any question;
Your answers are completely confidential – only our internal staff are able to access them;
You will remain anonymous – these surveys will not collect your contact details, IP address or any other personal information.

If you have any privacy concerns or would like your responses deleted, please contact info@fullstop.org.au

Find out more about making a complaint on the complaints page.

Used our services yourself? Take this survey:

How have you contacted us?

Telephone counselling

Online counselling

Face to face counselling

Email

Other

Please tick all that apply

Which of our services have you accessed?

NSW Sexual Violence Helpline (previously known as NSW Rape Crisis)

Sexual Abuse and Redress Support Service (previously known as Sexual Assault Counselling Australia)

Sexual, Domestic and Family Violence Helpline (previously known as Domestic Violence Impact Line)

Rainbow Sexual, Domestic and Family Violence Helpline (previously known as LGBTIQ+ Violence Service)

Community Based Counselling

Please tick all that apply

Did you have trouble getting in contact with us?

How long ago were you or the person you are supporting last assaulted?

Within the last 7 days

More than 7 days ago, but less than 6 months ago

More than 6 months ago

Please tick one

How many times have you contacted our service?

Less than 4 times

Between 5 and 30 times

More than 30 times

Please tick one

How helpful did you find the service?

Very helpful

Helpful

Fair

Unhelpful

Very unhelpful

Please tick one

How understanding did you find the counsellor?

Completely understanding

Understanding

Fair understanding

Lack of understanding

Complete lack of understanding

Please tick one

What did you find most helpful about your contact with the service?

What did you find least helpful about your contact with the service?

Have you referred someone to our counsellors? Take our service provider survey:

Have you ever referred clients to any of our counselling services - NSW Sexual Violence Helpline (previously known as NSW Rape Crisis), Sexual Abuse and Redress Support Service (previously known as Sexual Assault Counselling Australia), Sexual, Domestic and Family Violence Helpline (previously known as Domestic Violence Impact Line), Rainbow Sexual, Domestic and Family Violence Helpline (previously known as LGBTIQ+ Violence Service), Community Based Counselling Service)?

Yes - one or two clients

Yes - many clients

No - never

Please tick one

What do you think are the strengths of the counselling services provided by Full Stop Australia?

What do you think are the limitations of the counselling services provided by Full Stop Australia?

What would you like to see Full Stop Australia's counselling services doing for your clients and/or your service?

Is there any feedback that you would like to provide us that will help us to improve our services?

Do you have any other comments?