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For support

Full Stop Australia provides free 24/7 telephone and online counselling. If you have experienced violence or abuse we are here to help you.

If you are a non-offending family member or friend of someone who has experienced violence, we can also support you.

Full Stop Australia has access to a free telephone interpreting service. Please let the counsellor know if you need an interpreter and we will arrange it for you.

Our counsellors are available on 1800 FULL STOP (1800 385 578).

Depending on your support needs, you can also contact us on our specialised helplines:

NSW Sexual Violence Helpline
NSW Sexual Violence Helpline
For anyone in NSW impacted by sexual assault (including friends, families and supporters). Available 24/7.
Sexual Abuse and Redress Support Service
Sexual Abuse and Redress Support Service
For adult survivors of childhood institutional sexual abuse. Supporting anyone accessing the Redress Scheme and alternative compensation. Available 24/7.
Sexual, Domestic and Family Violence Helpline
Sexual, Domestic and Family Violence Helpline
For anyone in Australia whose life has been impacted by domestic or family violence. Available 24/7.
Rainbow Sexual, Domestic and Family Violence Helplines
Rainbow Sexual, Domestic and Family Violence Helpline
For anyone from the LGBTIQ+ community whose life has been impacted by sexual domestic and/or family violence. Available 24/7.
Online counselling
Online counselling
Online counselling is also available 24/7.

Community Based Counselling Service (CBCS)

Full Stop Australia counsellors are available in Women’s Health Centres throughout NSW. The service is free of charge and childcare is available in some centres.

To make an appointment, contact the respective Women's Health Centre directly:

Name and link Telephone
Central Coast Community Women’s Health Centre (childcare available) 02 4324 2533
Leichhardt Women’s Community Health Centre 02 9560 3011
Lismore Women’s Health and Resource Centre (childcare available) 02 6621 9800
Liverpool Women’s Health Centre 02 9601 3555
Penrith Women’s Health Centre (childcare available) 02 4721 8749
Women’s Centre Albury-Wodonga 02 6021 5773

Training enquiries

Full Stop Australia is happy to assist with any training queries including booking and pricing. To find out more, please contact:

Email: training@fullstop.org.au

Phone: (02) 8585 0333 Fax: (02) 9555 5911

Alternatively, you can complete the enquiry form located on our training pages and a staff member will be in touch.

General enquiries

ABN 58 023 656 939

Email: info@fullstop.org.au

Phone: (02) 8585 0333 Fax: (02) 9555 5911

Post: PO Box 555 Drummoyne NSW 2047

These contacts are for general administration only.

If you require counselling, please ring 1800 385 578.

Media enquiries

A range of Full Stop Australia staff members are available for media comment. To request interviews, please contact:

Ash Witoslawski
Strategic Communications and Marketing Manager
Telephone:
0431 615 228
Email:
ashw@fullstop.org.au

Feedback and complaints

Full Stop Australia values feedback from clients, professional and other services. The feedback is used to improve the services offered.

You can provide us with feedback by:

  • Writing to us
  • Speaking with us by calling (02) 8585 0333
  • Completing an online feedback survey:

Please address your written feedback to: info@fullstop.org.au or send it to:

Full Stop Australia
PO Box 555
Drummoyne NSW 2047

Making a complaint

As we view a complaint as an opportunity to improve our service, making a complaint will not affect your access to any of our services.

There are several ways you can let us know about your concerns in relation to any service we provide:

  1. If you are talking with a counselling service, let the counsellor know that you want to make a complaint.
  2. Ring the organisation's administration line during office hours on (02) 8585 0333.
  3. Send an email to complaints@fullstop.org.au
  4. Write to:

Full Stop Australia
PO Box 555
Drummoyne NSW 2047

If you choose option 1 or 2, the person you speak to will collect your contact details and pass them on to the senior member of the organisation who is responsible for investigating complaints.

If you choose to speak to a counsellor (option 1), she will not discuss your complaint with you other than to ensure that you have the right to make a complaint and collect your contact details. She will also continue to provide any other service you are requesting at that time.

The senior person investigating your complaint will contact you. She will ask you to provide information about your complaint. Where you have provided that information in an email or by mail, she will confirm that the information has been received.

She will let you know how the complaint will be investigated and the expected timeframe.

She will also ask if you would like feedback on the outcome of the investigation and how you would like that to be provided.

Privacy and confidentiality

Full Stop Australia is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

Read our privacy policy here (PDF 2MB)

Confidentiality

Our services are confidential and people can contact us anonymously if they would prefer.

Our counsellors work as a team and a call may be answered by any one of them each time.

We keep confidential records of all contact that our counsellors have with people who use our services. This means those who contact us don't have to repeat themselves. The records also help counsellors pass on information to other counsellors about what each person wants to achieve.

If we believe that a caller or someone else is in imminent danger, or if we hold concerns for the safety or welfare of any children, we may need to share information with others who can help.

We will discuss these concerns with callers should they come up. If we do need to share information, we will only share what is absolutely necessary to ensure someone's safety

Rights and Responsibilities


Rights of those who contact us

People who contact our service by telephone, online or face to face have the right to be:

  • Treated with dignity, compassion and respect;
  • Offered a non-judgemental service;
  • Informed of the services available;
  • Provided with best practice interventions;
  • Consulted in the development of a care plan
  • Have their culture, class, age, ability, gender identity and sexual preference respected
  • Have their confidentiality and privacy honoured within the confines and limitations of the service we provide.

Full Stop Australia supports and encourages anyone's right to provide feedback to the service.

This includes complaining when they feel the service has not been appropriate.

Responsibilities of those who contact us

When accessing Full Stop Australia telephone, face to face and online counselling services, we ask that people:

  • Access the services about issues relating to sexual assault, family or domestic violence;
  • Do not threaten staff, or be aggressive or abusive to them;
  • Be truthful and forthcoming with personal details when developing a case management plan;
  • Work toward the agreed case management goals;
  • Abide by the boundaries set in the case management plan; and
  • Provide non-identifying details so the organisation can be accountable.