Training: Breaking barriers - transitioning to telephone counselling for clinicians (e-learning)

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Telehealth service delivery is a specialised skill. To practice without training and competency can have significant impacts on clients who present with mental heath issues. This training will help you develop a greater understanding of working with clients via telephone.

Special Offer: Two for the Price of One


Enrol before the end of 2021, and take advantage of our two for one deal. That means book one place and get another place at no cost.

To take advantage of this limited-time offer, email training@fullstop.org.au


This 4-hour workshop help clinicians further develop skills in working therapeutically over the phone.

In this workshop, you will:

  • Develop the capacity to respond to the exacerbated mental health needs and demands of existing clients
  • Develop the capacity to respond to the needs of new clients who are experiencing increased levels of stress, anxiety and depression as a response to COVID-19 impacts
  • Safeguard the welfare of clients by ensuring ethical and competent psychological practice while using a new modality of delivery
  • Identify the efficacy of telephone counselling
  • Understand advantages and challenges
  • Convey empathy over the telephone
  • Manage risk of harm
  • Learn valuable skills in de-escalating emotion over the phone
  • Facilitate effective referrals
  • Receive an overview of vicarious trauma and self care
Duration Appropriate for
4 hours Clinicians

Enrolling as an individual:

Enrol now


Enrolling multiple users:

  • Use the form on the right side of your screen to inquire about enrolling multiple users.

This program is supported by City of Sydney.

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