1800 385 578
Telehealth service delivery is a specialised skill. To practice without training and competency can have significant impacts on clients who present with mental heath issues. This training will help you develop a greater understanding of working with clients via telephone.
This 4-hour workshop help clinicians further develop skills in working therapeutically over the phone.
In this workshop, you will:
- Develop the capacity to respond to the exacerbated mental health needs and demands of existing clients
- Develop the capacity to respond to the needs of new clients who are experiencing increased levels of stress, anxiety and depression as a response to COVID-19 impacts
- Safeguard the welfare of clients by ensuring ethical and competent psychological practice while using a new modality of delivery
- Identify the efficacy of telephone counselling
- Understand advantages and challenges
- Convey empathy over the telephone
- Manage risk of harm
- Learn valuable skills in de-escalating emotion over the phone
- Facilitate effective referrals
- Receive an overview of vicarious trauma and self care
| Duration | Appropriate for |
|---|---|
| 4 hours | Clinicians |
Enrolling as an individual:
Enrolling multiple users:
- Use the form on the right side of your screen to inquire about enrolling multiple users.
This program is supported by City of Sydney.
